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Practical Supervisory Tactics & Tools - NYC

Training type: Community Based Training
Training topic: Professional Development
Date and time: Tue, 05/08/2018 - 9:00am to 4:00pm
Location: 123 Williams Street, 9th floor, New York, NY 10038

Lesson #1 | From Buddy to Boss

- Making the transition from individual contributor to manager

- What employees want and expect from you

- The difference between a manager and a leader

- Explore and learn how to use different leadership styles

Lesson #2 | How to Handle Difficult Individuals

- Discover the typical difficult employee profiles

- Learn what drives their behaviors

- Understand what to do and not do as their manager

Lesson #3 | Conflict Management and Resolution

- Know your conflict handling styles

- Develop the right conflict approach for each situation

- Understand and minimize the nature and cause of conflict

Lesson #4 | Performance Management & Evaluation

- Learn the 5 steps in performance management

- Set clear and measurable performance goals

- How to manage performance and provide feedback

- Preparing for the performance evaluation


Each lesson will focus on a distinct  and common supervisory issue and provide practical tools and tips to address each of those  concerns.  Participants will leave the training with the ability to:

 -  Navigate the transition from being a coworker to a supervisor & avoid common pitfalls

-  Determine the typical types of difficult employees, what’s behind their behavior and how to deal with     it

-  Positively approach conflict and determine the best strategy for resolution

-  Manage performance to achieve goals and objectives, develop your employee and minimize           

   surprises during the annual evaluation.


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