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CISI Staff


Lorrie Lutz

Chief Strategy Officer, Fedcap

Lorrie L. Lutz is Chief Strategy Officer of Fedcap, responsible for program design and innovation, strategic planning, strategic partnerships, and Fedcap’s continuous quality improvement efforts. 

Ms. Lutz served for 18 years as the President of L3 P Associates, a consulting firm specializing in enhancing the quality of social services.  Ms. Lutz has extensive experience in working with government systems to create change in policy and practice resulting in improvements for people with barriers.  

Ms. Lutz’ past professional experience includes serving as the Commissioner of Child Protection and Juvenile Justice Services for the State of New Hampshire, Bureau Chief for Family Services for the State of Idaho, Director of Community Services for Fort Leonard Wood Missouri, Director of Community Programs for Catholic Charities in St. Cloud Minnesota and also served as a line social worker and supervisor in child protective services and a probation officer in juvenile justice services.

Ms. Lutz obtained a Masters in Human Resource Development and a Masters in Public Policy from Webster university in St. Louis Missouri.


Lori Norris, Ed.D

CISI Director

Lori Norris brings over 26 years experience in the areas of advocacy and educational / vocational services for those with disabilities and barriers to employment, workforce development, alternative education, adult education, project management, facilitation, and training and development.   

Before joining Fedcap, Ms. Norris worked for School & Main Institute providing guidance to school districts as they worked to bolster social/emotional support services, community collaboration and alternative education opportunities for students at risk of dropping out of school.  Prior to that she served as the Administrator for the Workforce Development Services Division at the RI Department of Labor and Training (DLT).  Highlights of Ms. Norris’ accomplishments include the creation and implementation of a statewide youth workforce development system, growing it from serving 400 youth to 10,000 youth each year.   

From 1995 until 2007, Ms. Norris worked for Goodwill Industries of RI, an agency that specializes in vocational rehabilitation for individuals with disabilities and other barriers to employment.  The agency also provided transitional services for youth in five districts as well as operated an alternative high school for youth with special needs.  MS. Norris concluded her career at Goodwill as the President and CEO.  

Ms. Norris has worked independently in the Rhode Island community assisting non-profits with strategic planning, board development, agency advancement and project based facilitation services.   

Ms. Norris holds a B.S. from the University of RI, an M.Ed. from UMASS Boston and ia EdD from University of New England.


Grant Collins

Senior Vice President, Workforce Development

Grant E. Collins II, Senior Vice President of Fedcap's $73 million Workforce Development Practice Area, joined Fedcap in 2013. Prior to joining Fedcap, Grant served as Senior Vice President for Workforce Service and Chief Strategist for ResCare Inc. Prior to that, he served as Special Assistant and Senior Policy Advisor to the Assistant Secretary for Children and Families. He also served as the Deputy Director of the Office of Family Assistance (OFA) within the U.S. Department of Health and Human Services (DHHS), where he administered the nation’s principal welfare program, the $16.5 billion Temporary Assistance for Needy Families (TANF) program as head of the TANF Bureau. Mr. Collins served as a key member of several highly acclaimed welfare reform efforts, including reforms in New York City, the state of Minnesota, and the landmark W-2 program--Wisconsin Works. He began his career teaching welfare recipients how to find work, and helping community based organizations throughout the US to “motivate the unemployed” as an accomplished public speaker and workshop facilitator. Mr. Collins attended the George Warren Brown School of Social Work at Washington University. He is a graduate of Bethany College in Kansas and holds a Bachelor of Arts in Psychology


Donald Harreld

Senior Vice President for the Education Practice Area

Donald Harreld is the Senior Vice President for the Education Practice Area. Donald has over 20 years of experience in higher education. This includes 10 years of educational administrative experience, most recently as an administrator at Brigham Young University. He also has many years of experience in non-profit and corporate management, and as a consultant on disability advocacy, training, and leadership for government agencies. Donald holds a Ph.D. from the University of Minnesota, and an executive management certificate from the University of Southern California.


Aisha Lucas

Vice President, Home Care

Aisha Lucas manages Fedcap’s home health training and employment business, which trains 165 aides each year and currently employs close to 400. Ms. Lucas previously worked for 12 years at Partners in Care and joined Fedcap in 2005 as a manager. She studied computer science at Hunter College, The City University of New York.


Monica A Ciolfi, JD

Senior Director of Policy and Advocacy

Monica serves as the Senior Director of Policy and Advocacy for Fedcap.   Monica is a former Deputy Commissioner of Insurance and a Senior Assistant Attorney General for the State of NH.  She managed the State’s $275m employee health benefit plan, and practiced law at one of the State’s largest law firms, Sheehan, Phinney, Bass + Green.  Immediately prior to joining the Fedcap team, Monica served as Senior Advisor to Congresswoman Ann Kuster, who is currently serving her 3rd term representing NH’s Second District.


Joanne DelAngelo

Project Director, Community Based Training

Joanne has spent her entire professional career in teaching, training and professional development in both public schools and human services settings. Her teaching and training experiences include special education instruction, vocational education, transition, behavioral management, therapeutic crisis intervention and PBIS. Joanne holds an M.Ed from Providence College.


Vicktoria Barokha

Business Developer

Vicktoria Barokha is a business developer for NCISI. Vicky executes programs that promote inclusion for people with disabilities and other barriers to employment: Connect2Careers, Rapid Job Development and Summer Work Readiness. She has also taken on business development for ReServe New England.

Before joining Fedcap in 2016, Vicky served over 6 years as the Director of Operations for Project GOAL. She managed all aspects of marketing, fundraising and program development that helped inner-city students of Rhode Island pursue academic success and beyond.

Vicky is dedicated to helping others by building strong relationships with businesses and non-profits. She is a believer that success is obtained through grit and passion.