How to Handle Difficult Individuals
Difficult personalities can be disruptive and upsetting to the entire workplace. While co-workers can ignore them, change their routine to avoid them or commiserate with others about them, you don’t have that luxury if one of these difficult individuals works for you. Managing difficult people can be a nightmare if you don’t understand the motivation behind their behaviors and the strategies needed to manage them. During this three-hour session participants will learn:
- The common types of difficult people and their characteristics
- The motivation behind their behavior
- The steps supervisors can take to mitigate the behavior and manage the person
- Strategies to flip the script on challenging individuals
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